top of page
  • Miki Ackermann

April Newsletter: Office Etiquette and Succession Planning

Updated: Apr 11

A woman and man standing in front of a glass wall, sticking post-it notes on the wall, discussing the notes.

Human Resources and Organizational Development Expertise


What's covered today:

  1. Office etiquette and behaving professionally at work.

  2. Succession planning for business owners.

  3. Chamber of Commerce educational seminar: Marketing for Small Businesses.


Office Etiquette and behaving professionally at work.

We recently came across an article citing a new workplace training class, “office etiquette.”

Given that many of us have been working from home or are new to the work force, like Gen Z, and are now being asked to return to the working environment in person, employers are finding some bad habits are following staff back into the workplace.

What bad habits do you ask? Examples cited include dressing professionally, writing proficient emails (didn’t we need to know that when we worked remotely?), and engaging appropriately with each other – in conversations and in comportment.

We also hear that some younger professionals are having a unique challenge adapting to the working environment. The pandemic and working from home may have hindered workplace socialization, as well as frequent use of casual language. It seems some employers are not tolerating Gen Z’s laid-back language. These employers are citing it as unprofessional and argue the casual demeanor it connotates may not fit with the company’s image. An interesting turn of events, given recent aspirations to push towards inclusion and authenticity.

In our minds, these two scenarios beg the question: how are we onboarding new employees to ensure they understand how we wish them to behave and communicate in our workplace? And past onboarding, how are we ensuring our employees continue to understand cultural and behavioural expectations?

These questions and their answers tie back to the desired culture your business is seeking to build. Clearly defined cultural values will set the tone, build the atmosphere, and establish guidelines on behaviours, based on your unique business and working environment goals. Of course, you need to educate your staff on these expectations right from the beginning, and continuously work to live up to these goals. Doing so may prevent you from having to offer “office etiquette” training classes.

If you are challenged in building the “right” kind of working environment or setting up your cultural values and behaviours, reach out to us. This is right up our alley!


Succession planning for business owners.

Succession planning is a critical aspect of ensuring the longevity and prosperity of a business. For business owners, the transition from being actively involved in day-to-day operations to passing the torch to a successor can be both daunting and crucial for the continued success of the enterprise.


In our newest blog, we'll explore key items that business owners should consider when planning for a successful transition to a successor. We cover early planning, identifying potential successors, training and development, documenting processes, communication, preserving company culture, contingency planning, evaluating progress, financial considerations, and seeking out professional guidance.



Do you have any feedback for us?

Any questions or concerns you’d like us to cover in the next newsletter?

Want to know more about how we can help you with all things HR and Organizational Development?

Please forward this newsletter to others who may benefit from it.

Was this email forwarded to you? Email us to sign up.


10 views0 comments


bottom of page